MCDST Supporting Users and Troubleshooting a MS Windows XP OS : 70-271 Exam
Product DescriptionExam Number/Code: 70-271
Exam Name: MCDST Supporting Users and Troubleshooting a MS Windows XP OS
“MCDST Supporting Users and Troubleshooting a MS Windows XP OS”, also known as 70-271 exam, is a Microsoft certification. With the complete collection of questions and answers, Certpaper has assembled to take you through 122 questions to your 70-271 Exam preparation. In the 70-271 exam resources, you will cover every field and category in MCDST helping to ready you for your successful Microsoft Certification.
Exam News
Exam 70-271 became available January 12, 2004.
Audience Profile
Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.
Candidates should be able to resolve operating system issues by telephone, by connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.
This exam, when combined with 70-272 (the applications exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users.
Credit Toward Certification
When you pass the Supporting Users and Troubleshooting a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status. You also earn:
• Core credit toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification
Preparation Tools and Resources
We make a wealth of preparation tools and resources available to you, including courses, books, practice tests, and Microsoft Web sites. When you are ready to prepare for this exam, here’s where you should start.
Instructor-led Course for This Exam
• Course 2261: Supporting Users Running the Microsoft Windows XP Operating System
• Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System
Microsoft Press Self-Paced Training
• Training Kit: Supporting Users and Troubleshooting Microsoft Windows XP
Microsoft Certified Practice Tests
• MeasureUp: Visit the MeasureUp Web site to take a practice test.
• Self Test Software: Visit the Self Test Software Web site to take a practice test.
Microsoft Online Resources
• TechNet: Designed for IT professionals, this site includes How-tos, best practices, downloads, technical chats, and much more.
• Training & Certification Newsgroups: A newsgroup exists for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
Skills Being Measured
This certification exam measures your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system. Before taking the exam, you should be proficient in the job skills listed in the following matrix. The matrix shows which Official Microsoft Learning Products may help you reach competency in the skills being tested in the exam.
KEY: = The course provides a general introductory overview of this task. You will need to supplement the course with additional work. = The course includes some material to prepare you for this task. You will need to supplement the course with additional work. = The course includes material to prepare you for this task.
Skills Measured by Exam 70-271 Course 2261 Course 2262
Installing a Windows Desktop Operating System
Perform and troubleshoot an attended installation of a Windows XP operating system.